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Fraud Warning
Official Grofood Customer Safety Notice
Grofood takes your online shopping safety very seriously. Fraud attempts targeting online shoppers are increasing every day, and it is important to stay informed and cautious while using online platforms.
Common Fraud Scenarios to Watch Out For:
- Fake Customer Care Numbers: Only trust numbers listed on Grofood's official website or app.
- OTP Scams: Never share one-time passwords for payment or login with anyone.
- Phishing Links: Avoid clicking on suspicious links offering discounts or free products.
- Personal Data Requests: Grofood will never ask for passwords, PAN, Aadhaar, or UPI PIN.
- Fake Promotions: Offers that request advance payment outside the app or website are likely scams.
How to Protect Yourself:
- Always verify Grofood contact details on official platforms.
- Use the official Grofood app for orders and support.
- Never share OTPs, bank details, passwords, or personal info with anyone.
- Report suspicious calls, messages, or emails to Grofood immediately.
- Enable app notifications to stay updated on genuine orders and offers.
Why This Matters
Fraudsters often pose as customer service representatives or delivery personnel to steal personal information. These actions can lead to financial loss, identity theft, or account compromise. Staying informed and cautious is the best way to ensure your online shopping experience remains safe.
Grofood continuously monitors such incidents and educates our users on the latest threats. Our official channels—website, app, and verified contact numbers—are the only trusted sources for support and updates.
For 24/7 support, use our Grofood Grocery Online Shopping App to chat with our customer support team.