Delivery in 30 minutes
GroFood Customer Care
At GroFood, we are committed to providing the best online grocery shopping experience. Our dedicated Customer Care team is ready to assist you with orders, queries, refunds, product information, and more.
Indian Customers
For our Indian customers, GroFood provides a reliable and secure customer care hotline. Please only use the official number listed below to avoid fraudulent services. Our team ensures quick resolution for all your queries.
Hotline Service Number: +91 89871 49405
Service Hours: 9:00 AM to 9:00 PM (IST)
Chat support is available 24/7 for assistance with orders, tracking, and product inquiries. Our support team aims to respond within minutes.
Common queries we assist with:
- Order tracking and delivery updates
- Product availability and substitutions
- Returns, cancellations, and refunds
- Account-related queries and password resets
- Offers, discounts, and promotions guidance
International Customers
We are continuously expanding our services for international regions. Currently, we provide comprehensive 24/7 chat support for international customers. You can reach us anytime for assistance with orders or inquiries.
While hotline service is under development for other regions, our chat team is fully equipped to provide guidance on product selection, order placement, and troubleshooting.
If you have any urgent queries, please contact us via our chat support or email at info@grofood.in.
Important Fraud Warning
GroFood NEVER asks for personal details such as:
- PAN Card Number
- Aadhaar Number
- Password, OTP, or UPI PIN
Be cautious of any third-party claiming to be GroFood Customer Support. Only trust the official hotline or chat support provided here. We are not responsible for fraudulent claims or transactions.
Frequently Asked Questions
1. How can I track my order?
You can track your order in real-time via our website or app using your order ID. Our hotline and chat support also provide live tracking assistance.
2. How do I cancel an order?
Orders can be canceled anytime before dispatch through your account or by contacting our customer care. Refunds are processed within 3-5 business days.
3. What if a product is unavailable?
In case a product is unavailable, our team will contact you with alternatives or suggestions. You can approve substitutions or skip the item.
4. How can I report a fraudulent message?
Immediately report any suspicious message or call to our official customer care. Do not share your personal details with anyone claiming to be GroFood support.